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Elevating Your Optimization Experience: Introducing Our New Technical Success Department

16 April 2024

Optimum Energy is thrilled to announce the launch of our Technical Success Department. This addition underscores our unwavering commitment to not just meeting, but exceeding, your expectations. At Optimum Energy, we believe in building lasting relationships with our customers, and this department represents a significant step forward in ensuring your satisfaction and success. 
So, what exactly is Technical Success, and why is it so important? 
It’s about proactively engaging with you, our valued customers, to understand your unique needs and challenges, and providing tailored solutions and touchpoints to help you achieve your goals.  

Our team is built upon the five pillars of Technical Success: 

Personalized Support: Our dedicated team of Technical Success Managers will work closely with you to understand your goals, business objectives and how we can best support you in achieving them. Whether you’re a new customer just getting started or a long-time partner looking to optimize your use of our software and services, our team will be there every step of the way to provide personalized guidance and support. 
Proactive Problem-Solving: Instead of waiting for issues to arise, our Technical Success team will work proactively to identify and address any potential roadblocks to your success. We partner closely with our Support department to monitor your data so we can communicate opportunities to drive further savings or provide timely solutions when an issue arises. All of this is done with one goal in mind- helping you exceed your annual goals.    

Building Stronger Relationships: At the heart of Technical Success is the belief that strong relationships are the key to long-term success. By investing in our Technical Success Department, we are not just providing better support; we are deepening our commitment to building lasting partnerships with each and every one of our customers. 
Continuous Improvement: Your success is our success, which is why we are committed to continuously improving and evolving our efforts based on your feedback. Our Technical Success team will serve as a direct line of communication between you and our internal teams, ensuring that your voice is heard and that we are always striving to deliver the best possible service and solutions.  
Maximizing ROI: We understand that investing in Optimum Energy is a significant decision for your business. Our Technical Success team is dedicated to helping you maximize the return on your investment by ensuring that you are getting the most value out of our offerings and helping you achieve your goals. We will be closely monitoring the optimization levels for your location and proactively communicating any opportunities to drive additional savings. 
We will be transitioning your accounts in a very structured way to make sure that you receive the white glove treatment you deserve. In the coming weeks and months, you can expect to hear more from our Technical Success team as they reach out to introduce themselves and learn more about how we can best support you. We are incredibly excited about this new chapter in our journey and are confident that it will lead to even greater success for all of us.