Privacy Statement

Effective Date: November 22, 2013

At Optimum Energy LLC (“Optimum”, “we”, “us” or “our”), we care about how your personal information is used and shared. We respect your right to privacy and we recognize that users of our website (“Site”) need to understand and control the uses of their personal information. The Privacy Statement below describes our collection of information in connection with the Site, and explains how we use and disclose this information.

What Personally Identifiable Information Do We Collect, and How Do We Collect It?

We receive and store any information you voluntarily enter on our Site or otherwise provide to us (e.g., by filling out a form), including information that is generated by your activities on our Site. “Personally identifiable information,” as used in this Privacy Statement, is information that can be linked to an individual, such as a person’s name, address, or email address. Some examples of the types of information we may collect and how we collect it are:

Contact Requests/Program Registration/Demo Requests/Other Information Requests. If you choose, you may request product information and/or a live demonstration, request to sign up for our partner program and/or request that we contact you. You may also elect to respond to a survey we offer regarding our products and services. When you do any of the foregoing, we require that you supply a first and last name, email address and state of residence. In some cases, we may also request additional contact information (full address and phone number) and information regarding the company on whose behalf you are contacting us.

Computer and Connection Information. We may collect and analyze information provided to us by your computer (or other internet-enabled device) when you connect to and use our Site, such as browser type and version, operating system, and platform. We also collect and store your Internet Protocol address (“IP Address”), which is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We will use your IP address to help diagnose problems with our server and to administer our Site. Your IP address also may be used to gather broad demographic information.

Cookies. A “cookie” is a small data file that can be placed on your hard drive when you visit certain websites. We may use cookies supplied by your browser or by third-party add-ins, such as Flash. We currently only use “session cookies” which helps us ensure that you are recognized as you move from page to page within our Site. These cookies do not enable third parties to access any of your personally identifiable information. Additionally, be aware that if you visit other websites, you may be required to accept cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

URL Click Stream. We may collect the full Uniform Resource Locator (“URL”) click-stream to, through, and from our Site, including any time and date information associated with it.

Page Interactions. We may use software tools such as Flash or JavaScript to collect page interaction information (clicks, drags, hover-overs) as well as information about page response times, errors, and length of visits to certain pages.

How Do We Use Your Personally Identifiable Information?

We use the personally identifiable information that you provide to us or that we collect from you for such purposes as responding to your requests, communicating with you, providing, improving, and developing our Site, including any services available from the Site, customizing your experience, preventing or investigating fraudulent or inappropriate uses of our Site, and conducting research and development. Some specific examples of how we use your personally identifiable information are:

Request Responses. When you provide personally identifiable information as part of a form, we will use that information for purposes related to the form and other internal business purposes. For example, if you complete a contact request form, we will use the information to contact you.

Customized Experience. We gather your personally identifiable information to provide you with a customized experience on our Site. Your personally identifiable information helps us tailor the content, services, goods and advertising to your current and future needs.

Mailings. If you register with our Site, from time to time, we may send you e-mail messages or postal mail informing you of our products and services, such as new features and services, special offers and updated information. The e-mails we send may contain code that enables our database to track your usage of the e-mail, including whether the e-mail was opened and/or what links (if any) were clicked. We will combine such information with other information we have about you and may use this information to improve your experience with our Site and/or provide customized e-mail communications to you.

History. We may maintain records of your activity on the Site. Such records may include all information from the original transactions and activity.

With Whom Do We Share Your Personally Identifiable Information?

We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail or e-mail, analyzing data, providing marketing assistance, verifying identity, fraud screening and providing customer service. These third parties may have access to your personal information solely as needed to perform their functions. We will not share your personally identifiable information with third parties (aside from entities that perform services for us that either are bound to comply with our privacy statement or have privacy policies that protect your information, or as described in the following three paragraphs) unless you have “opted-in” to such sharing.

However, we may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect someone’s safety.

As we develop our business, we may buy or sell assets, and, depending upon the transaction, your personally identifiable information may be one of the transferred assets. In the event that we are acquired by another company, your personal information may be part of the assets transferred to the acquiring party. We will notify by notice on the Site of any change of ownership or control of your personal information.

Collection, Use and Sharing of Non-Personally Identifiable Information

We may also collect information that is not personally identifiable, and may aggregate personally identifiable information or use other means in order to make it non-personally identifiable. We may use non-personally identifiable information that we collect from you for various purposes and may share it with third parties. If we directly combine any non-personally identifiable information with personally identifiable information, we treat the combined information as personally identifiable information under this Privacy Statement.

What If You Do Not Want to Receive E-mails From Optimum?

If you would rather not receive emails about new services, promotions, or other noteworthy news, you can contact us at

What About Kids’ Personally Identifiable Information?

You should be aware that this Site is not intended for use by, or designed to attract, individuals under the age of 13. We do not collect personally identifiable information from any person we actually know is an individual under the age of 13.

What Else Should You Know About Your Privacy?

Security. We have reasonable security measures in place to prevent the loss, misuse and alteration of the information under our control. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure.

Links to Other Sites. Our Site may contain hyperlinks and pointers to Internet sites maintained by third parties. These links are provided for your reference only. We do not control, operate or endorse in any respect information, products or services on such third-party sites and are not responsible for their content. Many third-party sites have their own privacy policies that differ from ours. This privacy policy only covers our Site and does not cover any other site. While we make every effort to keep your information secure, we do not control the policies of other sites.

International Visitors

The Site is hosted in and provided from the United States. If you use our Site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal data to the United States. The United States does not have the same data protection laws as the EU and some other regions. By providing your personal information, you consent to the transfer of your personal data to the United States and the use of your personal information, in accordance with this Privacy Statement.

Information Retention

We may retain personally identifiable information for as long as we have a business need for it or as applicable laws or regulations or government orders require us to retain it.

Changes to this Privacy Statement

We may make changes to our privacy policy from time to time. If we modify this privacy policy, we will indicate the effective date of any changes at the top of this page. Use of the Site after the effective date of the modification constitutes your acceptance of the modified privacy policy.

Contacting Optimum

We would like to receive your comments and questions about this Privacy Statement or any other matter you have regarding our Site. Please address comments or questions to us via e-mail or postal mail.

You may send us an email at:

You may also contact us by mail at:
Optimum Energy LLC
411 First Avenue South, Suite 500
Seattle, WA 98104
Attn: Webmaster

Acceptance of Privacy Statement

Your use of our Site, including any dispute concerning privacy, is subject to this Privacy Statement and the Terms of Use. BY USING OUR SITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY STATEMENT AND OUR TERMS OF USE.